Refund and Returns Policy

Last updated: June 20, 2026

At Techophone, customer satisfaction is important to us. This Refund and Returns Policy explains how returns, exchanges, replacements, and refunds are handled for products purchased from our website.

1. Return Eligibility

You may request a return or exchange if:

The product is damaged during delivery;
The product is defective or not working properly;
You received the wrong product;
The product is different from the description shown on our website.

To be eligible for a return, the product must be unused, undamaged, and returned with its original packaging, accessories, invoice, warranty card, manuals, and all included items.

2. Return Request Time

Customers must contact us within 7 days after receiving the product.

Return requests made after this period may not be accepted unless the product has a valid warranty issue.

3. Non-Returnable Items

The following items may not be eligible for return or refund:

Products damaged due to misuse, water damage, physical damage, or improper handling;
Products with missing packaging, accessories, invoice, or serial number;
Used screen protectors, phone covers, cables, chargers, or accessories without manufacturing defects;
Products repaired or modified by unauthorized persons;
Clearance sale, discounted, or final-sale products, unless defective.

4. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:

Order number;
Clear photos or videos of the product;
Photo of the packaging;
Description of the issue.

After verification, we may offer a replacement, exchange, repair, refund, or another suitable solution depending on the product condition and availability.

5. Exchange Policy

We may offer an exchange if the product is defective, damaged, or incorrect. Exchanges depend on product availability.

If the same product is unavailable, we may offer an alternative product of similar value or process a refund where applicable.

6. Refund Policy

Refunds are approved only after we receive and inspect the returned product.

If your refund is approved, the refund will be processed through the original payment method or another agreed method. Refund processing time may vary depending on the payment provider, bank, or payment gateway.

Shipping charges, delivery fees, payment gateway charges, or service fees may be non-refundable unless the return is due to our error.

7. Warranty Claims

Some products may include a brand warranty or seller warranty. Warranty coverage, duration, and conditions may vary depending on the product.

Warranty usually does not cover:

Physical damage;
Water or liquid damage;
Burned or short-circuit damage caused by misuse;
Damage caused by wrong charging adapter or power source;
Unauthorized repair or modification;
Normal wear and tear.

Customers may need to provide proof of purchase to claim warranty support.

8. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a wrong, damaged, or defective product sent by Techophone.

Returned products must be packed safely. Techophone will not be responsible for products damaged during return shipping due to poor packaging.

9. Order Cancellation

You may request order cancellation before the order is shipped. Once the order has been shipped, cancellation may not be possible.

If prepaid payment was made and the cancellation is approved, the refund will be processed according to our refund procedure.

10. Inspection and Approval

All returned products are subject to inspection. We reserve the right to reject a return, exchange, or refund request if the product does not meet the conditions mentioned in this policy.

11. Contact Us

For return, refund, exchange, or warranty support, please contact us:

Techophone
Email: info@techo-phone.com
Phone: 0207 4884 817
Address: 143 Cannon Street Road London E1 2LX